Website Project Manager

About the RoleWe need a Website Project Manager! This is a remote (work from home) position and is required to be working during US-Mountain Standard Time working hours. (GMT-7).
To clarify, this is not a role that you need significant Wordpress development experience in, but you need to be excellent at Project Management, and you need to be willing to learn and get your hands dirty in website development.
Ideal Candidates✅ Excellent Project Management skillsCompleted PM courses from Google, Coursera, or other major PM/CRM platforms will help your application stand out✅ Extreme comfort working in AsanaIf you’re an Asana Ambassador…. you finally found a home, and you can be proud. If you want to become an Ambassador, we can help you✅ Outcome-Focused MindsetYou hold yourself accountable to the outcomes expected from you, and you hold others to their outcomes.
OutcomesTangible, measurable results of the efforts to engage, support, and retain clients. These reflect the successful implementation of capabilities, duties, and skills, leading to the key achievements: client satisfaction, retention, referrals, upgrades, and overall business growth.
Websites Launched Oo-TimeWhyThe Website plays a vital role in a successful SEO campaign. Our ability to develop a Website in the afforded time frame sets the client up for quicker and better results while working with usThe Website Build process is a major experience the client has in their first 100 days. Our ability to collaborate, communicate, and deliver during this phase builds rapport with our clientsMetricProjects completed on or before the specified deadline (including client delay).
Website PerformanceWhyRotate Digital needs to ensure that we are producing top tier websites that load faster, look better and rank higher than our competitors. By measuring the website performance we will be able to continuously evolve to create better websites for our clilentsMetrics (Website Quality Metric KPI)Page load speedCore web vitals
Ad-Hoc Task Board ManagementWhyOur ability to provide a fast turnaround time (72 hours atm) on client requests for updates to their website creates a pleasant experience. It communicates professionalism, builds credibility in our services, and gives clients confidence that we are here to support their businessMetricsAd-Hoc On-Time Completion
Hosting Clients ManagementWhyOur hosting clients, though not enrolled in SEO services, still need a dedicated project manager to handle communication, manage website edit requests, and assist with coordination during server migration requests.MetricsAd-Hoc On-Time Completion

CapabilitiesA blend of personal and technical skills, knowledge, and behaviors that you apply in different situations to support your outcomes effectively
Project ManagementAble to create, initiate, and oversee a website project to the finish line.Ability to manage multiple build projects on different timelines.Able to oversee and manage all tasks on the Ad-Hoc Support Board (conveyor belt of website requests) to the desired result in a timely manner (normally 3 days delivery)High enough view of all website builds to be able to see when something is behind and to make changes early enough to meet the timelines set.Able to see the consistent breakdowns in a process and create Lead Measures to provide earlier insight into a potential DelayConsistent breakdowns (bottlenecks) are acknowledged and improvements in the process are madeLeadershipConfident in their ability to drive a task or project to a desired result/outcomeAble to bring a team alongside in a project or task and drive the team through the finish lineAbility to foresee potential roadblocks and ask for help beforehand in order to guarantee deadlines and results are achievedAble to challenge any players who are accountable in the Website Build or Ad-Hoc Support Process and work with all players involved to ensure a successful deliveryClient CommunicationAbility to communicate clearly with clients via email regarding timelines and expectationsAbility to hop onto a Zoom, and walk through the 1st Draft of a client’s new website. You need to be able to lead this conversation, showcase the prowess of our development team and answer any questions/requests from the client with confidence.Time-ManagementAbility to balance website builds, ad-hoc tickets and other special projects for on-time deliveryWith accurate reporting, able to help the website team balance workload and to raise the level of productivity in the website teamReportingAble to build out any reporting needed for the website build projects or Ad Hoc Support Tasks in order to gain insights into current performance, workload and potential delays/issuesUses data from reports to make proactive decisions to increase the efficiency of a process and to improve the productivity of the website team in the Website Build and Ad-Hoc SupportProcesses DrivenTo go above and beyond for our clients and the Rotate Digital teamTo do what it takes to make deadlinesTo take ownership of the Website Builds and Ad Hoc Support, recognizing that they are the greatest value you create for the client

DutiesCore activities or tasks to be performed daily, weekly, monthly, and/or quarterly Collaborative Department Development: We have a strong team of developers who like to tackle projects, improve processes, and better the quality of our websites together. Leveraging them to improve our processes is a good practice to exercise.Time-Tracking: Time spent on all tasks in the Ad Hoc Board and in website builds needs to be tracked in order to help provide clarity to resources spent on projects/clients and to help management better understand project workload and capacityCross-Department Communication: Clearly communicate with fellow team members from other departments. Questions are responded to within 24 hours, and any tasks assigned are acknowledged within 24 hours and if there is a conflict of time constraint, then this is communicated upfront.Reporting on Website Builds and Ad-Hoc Support: Leveraging the platform that these processes are executed on, we should be able to see all levels of fulfillment and performance in the processes that you own. Each of these processes should have reporting built out for each phase so we have an accurate view of how much time is spent in each phase, where the gaps are, where the delays are, and what we can do to improve. Weekly & Monthly Reporting in ETW: Any KPIs agreed on with the Head of Fulfillment are added to ETW and are updated in the agreed timeframe. If you are responsible for the KPI then you deliver the reporting on-time without reminders.

Managing Hosting Clients:This client is not receiving any additional service outside of hosting their website but they are afforded Ad-Hoc Support on an afforded basis. You will be responsible for their ad-hoc ticket management or assisting in the migration of website hosting when requested by the client
CompensationWe pay you for the value you have and create at Rotate Digital.Pay range is dependent on experience.This role will be salaried at $1,600- $2,400 per monthYearly salary increasePaid time-off
How to ApplyDo you feel like you would love this role and excel in creating extreme value by being in this position? Please apply. At Rotate Digital, we strongly believe that actions speak louder than words. With that in mind, this application will also be the first test of your technical expertise and problem-solving skills. To complete this application successfully and move on to the next step in the hiring process, set aside enough time to approach this first application the same way you would a final interview. You will be asked highly technical questions and asked to provide solutions to real-life problems that come with this role. You will also be asked to record multiple videos, so have a camera and a microphone ready.Completing the application form fully with all the questions answered is mandatory, and an incomplete application will not be considered.From our end, we promise to review every single candidate in detail and carefully consider all the applicants.Ready? Use the Apply link, and you will be redirected to our Careers page, where you will be able to complete the application form.You’ll hear from us if we want to move forward in the application process. Please allow us up to two weeks to review your application, as we want to make sure we carefully consider your replies.Any questions, just reach out