Remote or On-Site Customer Service Representative - Full-Time or Part-Time

Resonance CX Partners' mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly.

Employer Industry: Healthcare Services

Why Consider This Job Opportunity

$750 sign-on bonus plus quarterly performance incentives Flexible scheduling with full-time and part-time options available Work remotely or on-site after initial training Comprehensive wellness programs supporting physical, emotional, financial, and social well-being Ongoing training and professional development opportunities Company-provided equipment for remote and on-site work

What To Expect (Job Responsibilities)

Provide excellent customer service by phone, assisting patients with billing and insurance inquiries Research and resolve patient account issues to ensure accurate billing Update insurance information and rebill claims as necessary Generate and send itemized statements or courtesy claims to patients Accurately document all patient interactions while maintaining professionalism and empathy

What Is Required (Qualifications)

High school diploma or GED Strong verbal communication and listening skills Ability to multitask: listen, speak, and type simultaneously Comfortable using Microsoft Windows and computer-based systems Previous customer service, call center, retail, or hospitality experience is a plus

How To Stand Out (Preferred Qualifications)

Experience in a customer service role within a healthcare environment Familiarity with billing and insurance processes Ability to manage multiple priorities effectively Knowledge of patient payment plans and account management

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We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.

We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

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