Remote eCommerce Sales & Customer Service Representative

Resonance CX Partners' mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly.

Employer Industry: eCommerce

Why Consider This Job Opportunity

Fully remote position offering flexibility in work location Opportunity for career advancement and growth within a stable and expanding eCommerce business Supportive and collaborative team environment Chance to contribute to sales success and enhance customer satisfaction Engaging role in a fast-paced eCommerce environment

What To Expect (Job Responsibilities)

Guide customers through product selection and purchasing decisions, actively supporting sales and conversions Respond to customer inquiries via phone, chat, and email regarding products, orders, pricing, and general questions Create, verify, and qualify new orders accurately using the POS system Monitor order status and provide proactive updates to customers Handle claims, concerns, and service issues professionally to ensure customer satisfaction

What Is Required (Qualifications)

Prior sales experience, preferably in eCommerce, furniture, or home-goods environments Proven ability to deliver excellent customer support in an online or retail setting Familiarity with Google Workspace, Zendesk, FedEx Manager, and UPS Manager Self-motivated, highly organized, and able to manage time effectively in a remote environment Excellent verbal and written communication skills with the ability to collaborate across departments

How To Stand Out (Preferred Qualifications)

Experience in eCommerce sales or customer service Familiarity with online sales platforms and customer management tools

#eCommerce #CustomerService #RemoteWork #SalesSupport #CareerGrowth

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.

We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

#ResonanceCXPartners