Operations Manager

Job Overview

We are looking for a proactive and results-driven Operations Manager to oversee and optimize daily operations, manage a high-performing team, and ensure smooth workflow across the organization. The ideal candidate will combine leadership skills with operational expertise to drive efficiency and deliver exceptional results.

Key Responsibilities

Lead day-to-day operations to ensure reliable, scalable delivery of ERP SaaS and marketplace services to healthcare clients. Translate product roadmaps into practical operational plans, including release management, service level agreements, capacity planning, and incident response. Manage cross-functional teams (Product, Engineering, Customer Success, Sales, Compliance, Security) to optimize efficiency, reduce cycle times, and improve customer satisfaction. Build and monitor KPIs and dashboards; own data-informed decision making to drive revenue growth, cost optimization, and operational resilience. Oversee onboarding, implementation, and ongoing success programs for healthcare customers, ensuring HIPAA/SOC 2-aligned security and privacy practices. Establish and manage vendor, partner, and third-party risk programs; negotiate contracts and service levels as needed. Develop scalable processes for change management, incident management, problem management, and continuous improvement initiatives. Manage budget, forecasting, and resource planning; identify efficiency opportunities and lead cost optimization efforts. Champion a customer-centric culture with strong governance, quality assurance, and compliance to healthcare industry standards.

Requirements

Bachelor’s degree in Operations, Business Administration, Computer Science, or a related field (MBA a plus). 5+ years of progressive operations management experience in technology, SaaS, or marketplace environments; healthcare domain experience is highly preferred. Demonstrated track record delivering large-scale ERP/SaaS implementations and marketplace operations. Strong knowledge of healthcare compliance (HIPAA), data privacy, and security considerations; familiarity with SOC 2 and related frameworks is a plus. Excellent leadership and people management skills; proven ability to lead cross-functional teams and influence without authority. Analytical mindset with proficiency in operational analytics, BI tools, project management, and process improvement methodologies. Exceptional communication, negotiation, and stakeholder-management abilities; customer-centric mindset with a focus on outcomes. Experience with SaaS operations, cloud infrastructure, SaaS metrics (churn, expansion, ARR), and platform reliability.

Nice-to-have

Experience in healthcare IT ecosystems, EHR integrations, or clinical workflow optimization. Knowledge of ERP modules (finance, supply chain, human resources) and marketplace platform mechanics. PMP, Lean Six Sigma, or similar certifications.

Why This Role Is a Great Opportunity

Joining Aumet Inc as an Operations Manager in Amman, Jordan, is more than just a job—it's a career-defining opportunity. As a leader in the healthcare technology sector, Aumet Inc offers a dynamic environment where innovation meets practicality. This role provides a unique chance to shape and enhance the operational strategies of a cutting-edge ERP SaaS and marketplace service, directly impacting healthcare clients globally.

The position offers substantial room for professional growth and development. As an Operations Manager at Aumet Inc, you'll be at the forefront of industry advancements, positioning yourself as an expert in both operational management and healthcare technology solutions. This role not only enhances your leadership skills but also expands your network within an industry that is both fast-paced and crucial to societal well-being.

Key Skills You Need to Succeed

• Leadership: Your ability to guide and inspire a team is crucial for maintaining high performance and morale.
• Operational Expertise: Understanding intricate operational processes allows you to optimize efficiency and drive impact.
• ERP SaaS Management: Experience in managing ERP systems ensures seamless service delivery to clients.
• Data-Driven Decision Making: Proficiency in Excel, R, Go, and Scala enables you to leverage data for strategic planning and problem-solving.
• Communication: Clear communication with internal teams and external clients ensures alignment and smooth operations.

Tips to Get Hired for This Role

Securing the Operations Manager position at Aumet Inc requires strategic preparation and a keen understanding of what the role entails. Start by tailoring your resume to highlight your leadership achievements and operational successes, particularly in ERP SaaS environments. Showcase your technical skills in Go, Scala, R, and Excel to demonstrate your analytical prowess.

Preparation is key for your interview. Research Aumet Inc's current projects and challenges in the healthcare technology sector. Be ready to discuss how your expertise can contribute to their goals. Practice articulating your leadership philosophy and how you approach operational challenges to drive team success.

Networking can also play a pivotal role. Connect with current or former employees of Aumet Inc through professional platforms to gain insights into the company culture and expectations. This knowledge can provide a competitive edge in both your application and interview process.