Member Advocate - Customer Service Representative

Resonance CX Partners' mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly.

Employer Industry: Medical Malpractice Insurance

Why Consider This Job Opportunity

Salary range of $21.57 - $25.17 per hour, based on location and experience Competitive incentive bonus plans Comprehensive benefits package including health, dental, and vision insurance Opportunities for career advancement and professional development Flexible hybrid or remote work options available Supportive and collaborative work environment with a focus on employee well-being

What To Expect (Job Responsibilities)

Receive, research, document, and resolve inbound inquiries efficiently and accurately Process high volume, time-sensitive transactions with attention to detail Maintain accurate documentation of all interactions in policy and filing systems Explain insurance terms and policy changes clearly and professionally Meet or exceed call center performance metrics, including quality and productivity standards

What Is Required (Qualifications)

1-3 years of customer service experience Excellent attention to detail and strong documentation skills Strong verbal and written communication abilities Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook Ability to convey complex messages and policies with empathy and clarity

How To Stand Out (Preferred Qualifications)

Experience in a call center environment Familiarity with medical malpractice insurance terminology Additional certifications related to customer service or insurance Bilingual proficiency in English and another language

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We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.

We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

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