Legal Services Customer Service Representative

Resonance CX Partners' mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly.

Employer Industry: Legal Services

Why Consider This Job Opportunity

Comprehensive benefits package including medical, dental, and vision coverage for you and your family Generous paid time off policy to encourage work-life balance 401k plan with company match to help you plan for your future Opportunity for career growth and professional development within a high-performance culture Work-from-home flexibility with provided Apple equipment and media stipend Engaging and supportive work environment focused on client satisfaction

What To Expect (Job Responsibilities)

Assist with legal inquiries from staff and take the lead on client requests Intake new cases, verify information, and draft cases in the employer's system Assign and schedule new cases to physicians based on various requirements Maintain frequent communication with clients regarding case progress and documentation Monitor and track case deadlines to ensure timely completion

What Is Required (Qualifications)

Associate's Degree preferred Business experience in a healthcare and/or insurance setting preferred Exceptional communication skills with the ability to engage professionally with clients Strong critical thinking skills and the ability to manage time efficiently Proficient computer literacy and typing skills

How To Stand Out (Preferred Qualifications)

Previous experience supporting litigation or as a legal assistant Familiarity with workflow processes in a legal or healthcare context Experience working alongside defense counsel Knowledge of regulations relevant to the legal services industry Ability to handle sensitive case matters with discretion and empathy

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We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.

We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

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