Leads Management Consultant

Role Summary

The Lead Management Consultant is responsible for managing and actioning

incoming leads across all assigned brands, in addition to handling various

calling lists for both sales and aftersales operations. The role also supports

the aftersales department by promoting service contracts, selling extended

warranty, and managing technical campaign outreach such as recalls and

proactive service campaigns. The Consultant plays a key part in maximizing

conversion, ensuring accurate data flow, and maintaining seamless coordination

between customer engagement, sales, and aftersales departments.

Key Responsibilities

Receive, validate, and log all leads from digital platforms, CRM systems, and

marketing channels.

Assign leads to sales consultants based on brand, capacity, and location. Manage and execute calling lists for sales and aftersales campaigns,

including follow-ups, customer reminders, and special projects.

Support the aftersales team by contacting customers to promote service

contracts, sell extended warranty packages, and explain available aftersales

offers.

Conduct outreach for technical campaigns such as recalls, service

initiatives, and proactive customer notifications, ensuring customers are

informed and booked accordingly.

Ensure all leads and campaign activities are actioned within the defined

SLAs.

Track, update, and maintain lead and campaign statuses with high accuracy. Coordinate with sales and aftersales teams to monitor customer visits,

workshop appointments, and completion of required actions.

Prepare daily and weekly performance reports covering leads, calling

campaigns, conversions, and aftersales activities.

Highlight gaps in process, lead quality, or campaign execution to the

relevant departments.

Support CRM-related tasks, system updates, and data cleanup activities. Handle customer inquiries professionally when required. Suggest improvements to enhance sales and aftersales conversion rates,

operational efficiency, and customer engagement quality.

Requirements

Bachelor’s degree in Business Administration, Marketing, or a related field. Previous experience in customer service, sales coordination (From 1 to 3

years), or lead management is preferred.

Strong communication and persuasion skills, especially when explaining

service products and aftersales offerings.

Familiarity with CRM systems. Ability to work efficiently in a fast-paced, multi-brand environment. Strong analytical skills and reporting capabilities. High attention to detail and accuracy.

Competencies

Customer-focus mindset Effective time management Problem-solving capability Data accuracy and discipline Collaboration with cross-functional teams