Customer Support Specialist (Tier 1 + 2)

Resonance CX Partners' mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly.

Employer Industry: Veterinary Services

Why Consider This Job Opportunity

Salary up to $50,000 Day 1 medical, dental, and vision benefits Flexible time off along with 11 Snout calendar holidays Paid parental leave Opportunity to work in a fast-paced startup environment with career growth potential Chance to make a positive impact on pet care and customer experiences

What To Expect (Job Responsibilities)

Handle customer issues over various channels like phone, email, and chat, resolving them quickly and effectively Investigate complex cases, identify root causes, and collaborate cross-functionally to find solutions Communicate clearly and empathetically with customers, ensuring a positive experience even during cancellation requests Track and document escalated cases, trends, and resolutions to inform process improvements Collaborate with product, operations, and support teams to implement solutions and enhance workflows

What Is Required (Qualifications)

2+ years of experience in customer support or complaints management Strong problem-solving skills and proven ability to overcome obstacles and drive resolution Empathy and emotional intelligence to manage sensitive or frustrated customers in high-pressure situations Strong verbal and written communication skills applicable to phone etiquette and email composition Reliable home office setup with internet, webcam, and microphone capabilities

How To Stand Out (Preferred Qualifications)

Experience with tools like Slack, Notion, or ticketing platforms such as FreshDesk and Linear Proactive mindset and willingness to take ownership of issues from start to finish Desire and ability to work independently in a fast-paced environment Previous experience in a startup or technology company Familiarity with veterinary clinic operations

#VeterinaryServices #CustomerSupport #StartupCulture #CareerGrowth #PetWellnessPlans

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.

We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

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