Customer Support Specialist

Resonance CX Partners' mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly.

Employer Industry: Automotive Dealership Software Solutions

Why Consider This Job Opportunity

Competitive compensation with opportunities for career growth and advancement Comprehensive health coverage, including medical, dental, and vision insurance Financial wellness benefits, including Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA/DCFSA) Access to various insurance plans, including supplemental and disability insurance Unlimited Paid Time Off with remote work flexibility Employee Assistance Program (EAP) to support mental and emotional well-being

What To Expect (Job Responsibilities)

Serve as the first point of contact for customer assistance via phone or email Build strong relationships with customers, demonstrating empathy and patience Respond promptly and professionally to customer inquiries and concerns Perform remote troubleshooting and guide customers through problem-solving processes Document customer interactions and follow up to provide updates on their status

What Is Required (Qualifications)

Excellent verbal and written communication skills Strong interpersonal and customer service skills Minimum of three years of related experience required; prior management experience preferred Proficiency in Microsoft Office Suite or related software Strong analytical and problem-solving skills

How To Stand Out (Preferred Qualifications)

Bachelor's degree preferred Strong training and presentation skills IT knowledge

#AutomotiveSoftware #CustomerSupport #CareerGrowth #HealthCoverage #RemoteWork #WorkLifeBalance

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.

We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

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