Customer Support Specialist

Resonance CX Partners' mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly.

Employer Industry: Healthcare Technology

Why Consider This Job Opportunity

Competitive compensation and benefits package Opportunity for career advancement and growth within the organization Flexible work environment, allowing for a healthy work-life balance Chance to make a direct impact on customer satisfaction and product usability Work in a fast-paced startup environment that encourages learning and ownership

What To Expect (Job Responsibilities)

Own the support queue (L1) by responding to customer questions and issues with urgency, clarity, and empathy via email/chat Troubleshoot and resolve customer issues by guiding them through workflows and identifying user errors vs. product bugs Escalate issues effectively to Engineering/Product with detailed information for further investigation Support onboarding and training for new users to ensure confidence in using the product Improve documentation by creating and maintaining help articles and internal resources to enhance support operations

What Is Required (Qualifications)

Excellent written communication skills and strong customer empathy Strong attention to detail and a structured approach to problem-solving High ownership and follow-through in driving issues to resolution Ability to learn new software quickly and adapt to product evolution Prior customer-facing experience is a plus, including roles in support, operations, hospitality, or internships

How To Stand Out (Preferred Qualifications)

Comfort with basic technical concepts like APIs/webhooks or browser troubleshooting Experience supporting a SaaS product or working in healthcare workflows

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We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.

We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

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