Customer Success Officer Vacancy

Customer Success Officer

Logistaas is a software as a service (SaaS) solution for freight forwarders, shipping lines, and NVOCC's. We have two main products: the Logistaas CRM, and the Logistaas Freight Management System. We launched in 2016 and currently have customers using our software in 80 countries, and offices in Amman and in UK.

Our Customer Success Team has a straight-forward mission: to do everything possible to ensure that customers of Logistaas have a productive and enjoyable experience using the system. With a smart, user-friendly, and continuously evolving product such as Logistaas, this mission is both enjoyable and challenging.

Main Responsibilities

Setting up company accounts for new customers. This multi-step process requires that the Officer understands the current processes of the new Customer and customize their account to match it in the best way possible. It also involves coordinating with the technical team at Logistaas to handle any custom requirements. Training users in new Companies on how to use the system. In most cases, training is done online, but in some cases, it can involve traveling to the Customer’s location to train the users onsite. Helping customers with any issues or questions they have after they start using the system. Introducing new features to existing customers. Participating in the design process for new features.

Requirements

Very good English language (writing and speaking); most of our customers do not speak Arabic. Friendly, patient, and with good communication skills. Some knowledge in freight forwarding is highly preferred. Does not mind traveling abroad or occasionally assisting customers on weekends (in urgent cases). Spanish language is a must.

We invite interested candidates to send their CVs to jobs@naouri.com

Why This Role Is a Great Opportunity

The role of Customer Success Officer at Naouri Logistics offers an exceptional career opportunity in the rapidly growing logistics and SaaS industries. As part of a company that has established a presence in over 80 countries, you will have the chance to interact with international clients and gain invaluable global experience. This role is pivotal in ensuring that our customers have an optimal experience with Logistaas, a cutting-edge software solution that is transforming freight management.

Working with Naouri Logistics, you will be at the forefront of technological advancements in logistics, providing you with a unique chance to enhance your skills in a dynamic environment. The position offers significant growth potential, as you will be part of a team that is instrumental in shaping the future of customer success in the logistics sector. Additionally, you will have the opportunity to work alongside industry experts, gaining insights that can propel your career forward.

Key Skills You Need to Succeed

• Technical Proficiency: Familiarity with SaaS platforms, particularly Logistaas CRM and Freight Management System, is essential for providing top-tier customer support.
• Communication Skills: Excellent verbal and written communication skills are crucial for effectively liaising with clients and ensuring clear understanding of their needs.
• Problem-Solving Ability: The capacity to think critically and address customer concerns swiftly and effectively is key to maintaining customer satisfaction.
• Customer-Centric Approach: A strong focus on customer success and the ability to empathize with client needs will help in delivering exceptional service.
• Analytical Skills: Ability to analyze customer data to identify trends and opportunities for improving service delivery and customer experience.

Tips to Get Hired for This Role

To enhance your chances of being hired as a Customer Success Officer at Naouri Logistics, tailor your resume to highlight relevant experience with SaaS platforms and customer service roles. Clearly demonstrate your technical skills and any experience you have in the logistics industry.

During interviews, emphasize your ability to adapt to new technologies and your proactive approach to problem-solving. Be ready to discuss specific instances where you have successfully managed customer relationships and resolved issues efficiently.

Prepare questions that show your enthusiasm for the role and your interest in the company's mission. Research Naouri Logistics and Logistaas thoroughly to demonstrate your understanding of the industry and how you can contribute to the company's success. A well-rounded approach combining skills, experience, and industry knowledge will make you a standout candidate for this exciting opportunity.