Customer Success Manager – US (Remote)

Customer Success Manager – US (Remote)Remote | 9:00 AM – 6:00 PM PST | Full-time
About Scrut AutomationScrut Automation is a fast-growing information security and compliance automation platform helping cloud-native companies build and maintain a strong security posture.Our platform helps companies reduce manual security and compliance effort by up to 70% while gaining real-time visibility into their security posture and easily complying with global standards like SOC 2, ISO 27001, and GDPR.Founded by IIT, ISB, and McKinsey alumni with deep infosec expertise, Scrut serves customers across India, APAC, North America, Europe, and the Middle East.We are backed by leading investors including Lightspeed Venture Partners, MassMutual Ventures, and Endiya Partners.
The RoleWe’re looking for a Customer Success Manager who thrives in a fast-paced startup environment and is passionate about helping customers succeed.You will own the entire customer journey from onboarding to adoption to long-term growth ensuring our customers get maximum value from Scrut.You’ll work closely with customers, product, sales, and leadership, making this a highly visible role with real impact.
What You’ll DoOwn the Customer JourneyManage the full customer lifecycle from sales handover to long-term successEnsure smooth onboarding and product adoptionRun MBRs and QBRs to drive engagement and value realization
Drive Customer OutcomesHelp customers strengthen their security posture using frameworks like SOC 2, ISO 27001, PCI DSS, HIPAA, CCPA, and GDPRDrive product adoption and long-term account growth
Be the Voice of the CustomerAdvocate for customer needs internallyPartner with product teams to shape the roadmap
Proactively Manage RiskUse data and analytics to identify at-risk customersTake proactive steps to improve retention and satisfaction
Become a Product ExpertDeeply understand Scrut’s platform and guide customers on best practices
What We’re Looking For4-6 years of experience in Customer Success or Account Management at a SaaS companyExperience in cybersecurity, GRC, or compliance is a strong plusStrong communication and relationship-building skillsAbility to explain technical concepts to technical audiencesCustomer-first mindset with strong problem-solving skillsComfortable multitasking in a high-growth startup environment
🌟 Why Join Scrut?Be part of one of India’s fastest-growing SaaS startupsWork directly with founders and leadershipMake a real impact on global customersHelp shape the future of B2B SaaS Customer SuccessCompetitive compensation and a great startup culture
If you love working with customers, solving complex problems, and building relationships at scale, we’d love to hear from you.