Customer Service Specialist

Job Title :Customer Service Specialist

Location: Atlanta, GA

Job Type: Full-time

Note On-campus work in Atlanta, GA

Job Summary

We are seeking a dedicated and enthusiastic Customer Service Specialist to join our growing team. In this role, you will be the first point of contact for our customers, providing exceptional service and support for their inquiries and needs. Your ability to empathize and connect with customers from diverse backgrounds will be key in creating a positive experience.

Key Responsibilities

Respond promptly to customer inquiries via phone, email, and chatResolve customer complaints and issues in a professional mannerProcess customer orders and returns accuratelyMaintain a detailed record of customer interactions and transactionsProvide product information and assist customers in making informed decisionsCollaborate with team members to improve processes and customer experiences

Qualifications & Skills

Proven experience in customer service or a related fieldExcellent verbal and written communication skillsStrong problem-solving abilities and attention to detailAbility to work effectively in a fast-paced environmentProficient in using customer service software and toolsStrong organizational skills and ability to multitask