Customer Service Representative (Work From Home) Full-Time

Resonance CX Partners' mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly.

Employer Industry: Human Services Technology

Why Consider This Job Opportunity

Paid training provided Opportunity for career growth within a supportive and fun virtual work environment Bi-annual bonuses available for qualifying Customer Service Representatives Health club reimbursements and technology assistance offered Work from home flexibility after initial training in the office Family-oriented company culture that celebrates employees

What To Expect (Job Responsibilities)

Receive and respond to calls and correspondence from child support clients according to Standard Operating Procedures Provide accurate account information and educate callers on relevant policies and procedures Redirect callers to the appropriate area or agency as needed Maintain knowledge of procedures and systems while communicating client concerns to management Research and process correspondence received via email, fax, and mail

What Is Required (Qualifications)

High school diploma or equivalent Minimum of one year of experience in service delivery, customer service, call center technology, or a related field Proficiency in data entry skills, including keyboard, mouse, and 10-key pad Experience and knowledge of Microsoft Word, Excel, and other Windows products Must have a private area to work, space for equipment setup, and a high-speed internet connection

How To Stand Out (Preferred Qualifications)

Previous experience in a call center or customer service role Strong communication skills, both oral and written Familiarity with child support payment processing procedures Ability to work independently with minimal direction Experience handling confidential information

#HumanServices #CustomerService #WorkFromHome #CareerGrowth #EmployeeBenefits

#ResonanceCXPartners