Customer Service Representative ( Remote )

Resonance CX Partners' mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly.

Employer Industry: Customer Service

Why Consider This Job Opportunity

Health Insurance (dental and vision included) Excellent retirement plan Tremendous upward mobility into other positions and management Flexible hours Remote position available (work from home)

What To Expect (Job Responsibilities)

Provide excellent customer care and assess customers' needs to deliver accurate solutions Manage incoming calls, emails, chats, and/or interactive voice response systems Learn and adhere to all customer service procedures and policies Strive to meet and exceed personal and team target goals Record, organize, and file customer interactions and account changes

What Is Required (Qualifications)

Previous experience in customer support, client services, sales, or a related field Excellent communication skills over the phone and other communication platforms Basic computer skills and experience Ability to multitask and manage time effectively Customer-focused mindset for a positive customer experience and resolution

How To Stand Out (Preferred Qualifications)

Experience in up-selling and scheduling callbacks to resolve customer needs

#CustomerService #RemoteWork #CareerGrowth #FlexibleHours #HealthBenefits

"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."

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