Customer Service Representative ( Remote )

Resonance CX Partners' mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly.

Employer Industry: Customer Service

Why Consider This Job Opportunity

Health Insurance (dental and vision included) Excellent retirement plan Tremendous upward mobility into other positions and management Flexible hours Remote Position(s) available (work from home)

What To Expect (Job Responsibilities)

Provide excellent customer care and assess customers' needs to deliver accurate solutions Manage incoming calls, emails, chats, and interactive voice response systems Learn and adhere to all customer service procedures and policies Strive to meet and exceed personal and team target goals Record, organize, and file customer interactions and account changes

What Is Required (Qualifications)

Previous experience in customer support, client services, sales, or a related field Excellent communication skills over the phone and other platforms Basic computer skills and experience Ability to multitask Excellent time management and prioritization skills

How To Stand Out (Preferred Qualifications)

Experience in up-selling products or services Strong active listening skills to relay information and address customer concerns

#CustomerService #RemoteWork #CareerGrowth #FlexibleHours #HealthBenefits

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.

We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

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