Customer Service Representative Patient Billing Solutions

Resonance CX Partners' mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly.

Employer Industry: Healthcare Services

Why Consider This Job Opportunity

Salary up to $24.79 per hour Opportunity for career advancement and growth within the organization Work remotely with a flexible schedule Comprehensive benefits package including differentials, premiums, and bonuses Supportive and collaborative work environment focused on patient care Chance to make a positive impact on patient satisfaction and billing resolution

What To Expect (Job Responsibilities)

Respond to patient and guarantor inquiries regarding billing issues, including payer denials and demographic updates Provide timely and professional account reviews, ensuring accurate billing and resolution of inquiries Utilize Epic billing systems and other support systems to identify and resolve patient account issues Maintain high standards of customer service while effectively managing communications through calls, emails, and correspondence Document all interactions and maintain an accurate audit trail of account actions

What Is Required (Qualifications)

High School diploma or GED equivalent required 1-3 years of relevant experience in customer service or collections in a healthcare setting strongly preferred Effective communication, organizational, and problem-solving skills required Knowledge of Epic billing systems preferred Associates Degree preferred

How To Stand Out (Preferred Qualifications)

Experience in medical billing and insurance processing Demonstrated ability to resolve complex inquiries independently Familiarity with HIPAA regulations and patient confidentiality Prior experience in a call center environment Strong analytical skills and attention to detail

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"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."

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