Customer Service Representative - Life & Health (Remote)

Resonance CX Partners' mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly.

Employer Industry: Insurance and Healthcare Services

Why Consider This Job Opportunity

Salary up to $17.50 per hour Opportunity for career advancement and growth within the organization Supportive and collaborative work environment Chance to make a positive impact on client satisfaction and member experience Work with a global insurance distribution platform offering innovative solutions

What To Expect (Job Responsibilities)

Provide excellent customer service via phone to clients Maintain accurate customer service history notes regarding client calls and changes to benefits and policies Assist with processing client requests received via mail, fax, and email Update and maintain customer records in the administration system Process and analyze new business transactions and policy transactions, correcting errors as necessary

What Is Required (Qualifications)

High School diploma or General Education degree (GED) 1-2 years of relevant customer service and/or call center experience Previous experience working within the insurance, healthcare, or similar industry is highly desired Proficient PC user skills with various computer software programs including MS Word, Outlook, and Excel Bilingual ability to effectively communicate with Spanish-speaking customers is desired but not required

How To Stand Out (Preferred Qualifications)

Experience in the insurance or healthcare industry Familiarity with customer service best practices in a call center environment Strong analytical skills to process and analyze transactions Ability to work effectively in a fast-paced environment Excellent verbal and written communication skills

#Insurance #CustomerService #CareerOpportunity #HealthcareServices #BilingualSkills

"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."

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