Customer Service Representative

Resonance CX Partners' mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly.

Employer Industry: Digital Cloud Solutions in Healthcare

Why Consider This Job Opportunity

Salary up to $28.85 per hour Opportunity for pre-approved overtime Comprehensive benefits package, including ESPP, accrued vacation, sick time, and holidays Flexible hybrid work environment with potential travel opportunities Chance to work with innovative technology in a rapidly growing industry Supportive and collaborative team atmosphere focused on solving healthcare challenges

What To Expect (Job Responsibilities)

Provide customer technical support via phone and email, ensuring efficient and professional service Address service issues with a focus on customer retention and fraud prevention Respond to customer inquiries through chats and emails as needed Learn company products in detail to effectively resolve technical problems for customers Document customer interactions and provide feedback for service improvements

What Is Required (Qualifications)

Minimum 2 years of experience in a customer technical support inbound call center environment At least 2 years of experience resolving user-related technical problems via telephone or email Excellent communication and problem-solving skills Proficiency in Salesforce Ability to work independently and collaboratively within a team

How To Stand Out (Preferred Qualifications)

Experience with iOS and HTML is a plus Active, transferable U.S. Security clearance at the Public Trust level or higher preferred

#DigitalSolutions #HealthcareInnovation #CustomerSupport #HybridWork #CareerGrowth

"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."

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