CUSTOMER SERVICE REPRESENTATIVE 4

Resonance CX Partners' mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly.

Employer Industry: Government Transportation Services

Why Consider This Job Opportunity

Salary up to $40,207.02 Opportunity for career advancement and growth within the organization Work remotely within Arizona, providing flexibility and improved work/life balance Comprehensive benefits package including health and dental insurance, retirement plan, and paid parental leave Supportive work culture focused on innovation and collaboration Chance to make a significant impact on Arizona's transportation safety and regulations

What To Expect (Job Responsibilities)

Handle a high volume of complex inquiries and provide specialized instruction regarding driver license and title/registration processes Review and process medical documentation to determine eligibility for commercial driver licenses Input data and update records related to licensing actions and customer complaints Attend meetings and create reports on medical review and driver pointer issues Collaborate with state jurisdictions to resolve driver pointer problems

What Is Required (Qualifications)

Valid driver's license Minimum of 2 years of customer service experience in a regulatory or public service environment Minimum of 2 years of administrative work experience Knowledge of A.R.S. Titles 13, 28, 41, and FMCSA Rules and Regulations Proficient verbal and written communication skills

How To Stand Out (Preferred Qualifications)

Experience reviewing and analyzing MVD reports related to A.R.S. Titles 13, 28, 41, and FMCSA Familiarity with MVD policies and procedures Knowledge of applicable MVD software and databases Strong research and investigative skills Ability to assess mental and physical conditions regarding driving eligibility

#GovernmentJobs #CustomerService #RemoteWork #CareerGrowth #TransportationSafety #ArizonaEmployment

"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."

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