Customer experience officer

About Aumet

Aumet is a leading healthcare technology company providing innovative supply chain and ERP solutions to healthcare organizations. We are proud to support the Ministry of Health (MOH) in streamlining operations, enhancing system adoption, and ensuring seamless integration across healthcare facilities.

Position Overview

The Customer Support Officer will serve as the primary point of contact for Ministry of Health (MOH) users. This role focuses on onboarding, training, and day-to-day support of healthcare professionals using Aumet’s supply chain management and ERP systems. The ideal candidate will be customer-oriented, detail-focused, and able to provide timely solutions that ensure smooth system usage and user satisfaction.

Key Responsibilities

Act as the main contact for MOH users regarding system-related inquiries, requests, and technical issues.Support onboarding of new MOH facilities and users, including account setup, permissions, and initial system training.Prepare user-friendly documentation (guides, FAQs, videos) to enhance system understanding and adoption.Monitor and track user issues, ensuring timely resolution and clear communication with stakeholders.Escalate unresolved technical problems to internal teams (Product, Data, Engineering) and follow up on resolutions.Communicate new releases, updates, and features to MOH users as part of change management activities.Collect user feedback and share with internal teams to improve usability and system performance.

Qualifications & Skills

Bachelor’s degree in Business Administration, IT, Engineering, or a related field.1+ years of experience in customer support or IT helpdesk roles. Experience with ERP or healthcare systems is an advantage.Strong communication and interpersonal skills, with the ability to support diverse stakeholders.Basic knowledge of ERP systems and willingness to quickly learn new platforms.Excellent problem-solving skills, attention to detail, and organizational abilities.Proactive, service-oriented mindset with the ability to multitask effectively.Proficiency in MS Office and CRM tools.Ability to translate user needs into actionable solutions.