Customer Experience Associate

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Customer Experience AssociateRemote (UK)£30,000 – £34,000 + benefits
About the businessVia is partnering with a fast-growing, fully remote tech business that is changing the way people learn, build skills and progress in their careers.Their platform is used by thousands of people every day, from individuals picking up new skills to companies investing in their teams. Things are moving quickly, the team is growing, and they are now hiring into their Customer Experience team in the UK.It is a genuinely exciting time to join. Early enough to make an impact, but established enough to offer real structure, training and progression.
The roleThis is your way into the world of tech, without needing a technical background.As a Customer Experience Associate, you will be helping customers get the most out of the platform. Answering questions, solving problems and making sure people have a smooth, positive experience from day one.No two days look exactly the same, but the focus is simple: help people, fix problems, make things better.
What you’ll be doingChatting with customers via email and live chatHelping people find their way around the platformSolving common issues quickly and confidentlyEscalating trickier problems to the right teamsKeeping things organised behind the scenesSharing ideas to improve the customer experience
What they’re looking forYou don’t need loads of experience. Really.This role is perfect if you are:Early in your careerLooking to move into a remote roleComing from retail, hospitality, admin or call centre workNaturally helpful and good with peopleYou’ll do well if you are:A clear and confident communicator (especially in writing)Organised and able to juggle a few things at onceComfortable using apps, systems and tech day-to-dayPositive, proactive and quick to learn
What you’ll get£30,000 – £34,000 salaryFully remote working (UK-based)Proper onboarding (not “figure it out as you go”)Clear progression into Customer Success, Ops or Account ManagementPrivate healthcare and wellbeing supportGenerous annual leaveA genuinely supportive, down-to-earth team
Why this role stands outThere are a lot of “remote customer roles” out there.This one is different.You will be joining a business that is growing quickly, investing in its people and offering a clear path into a long-term career in tech or operations.No heavy sales targets. No call centre pressure. Just a smart, modern team doing things properly.

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Why This Role Is a Great Opportunity

Joining Via as a Customer Experience Associate offers you a chance to be at the forefront of a transformative tech industry. As a key player in a fast-growing, fully remote company, you’ll be directly involved in revolutionizing how individuals and organizations acquire new skills and advance their careers. This role not only allows you to contribute to meaningful change but also to expand your professional horizons in a dynamic environment.

With the tech sector constantly evolving, this role provides you with invaluable exposure to cutting-edge technologies and methodologies. Your daily interactions will help shape the future of learning and skill-building, making your contributions highly relevant and impactful. Moreover, as Via continues to expand, there are numerous opportunities for career progression, enabling you to grow alongside the company and advance to more senior positions over time.

Key Skills You Need to Succeed

• Technical Proficiency in Go, Scala, R: These programming languages are essential for navigating and optimizing the platform’s backend systems, ensuring efficient customer experiences.
• Strong Communication Skills: Being able to clearly convey information and assist customers is crucial for fostering positive interactions and building trust.
• Problem-Solving Abilities: The ability to quickly identify issues and develop effective solutions will enhance customer satisfaction and contribute to the company’s success.
• Adaptability: Working in a fast-paced tech environment requires you to be flexible and open to change as the company and industry evolve.
• Customer-Centric Mindset: Understanding and prioritizing the needs and experiences of users is key to delivering exceptional service.

Tips to Get Hired for This Role

To increase your chances of securing the Customer Experience Associate position at Via, make sure your application stands out from the crowd. Start by tailoring your resume to highlight relevant experiences and skills, particularly those involving technical proficiency and customer service. Use specific examples and metrics where possible to demonstrate your impact in previous roles.

Preparing for the interview is equally important. Research Via’s mission and values to show your genuine interest in the company. Practice common interview questions and prepare to discuss how your skills align with the job requirements. Additionally, be ready to showcase your problem-solving abilities through real-life examples that highlight your analytical thinking.

Networking can also play a vital role in your job search. Engage with Via’s online communities or reach out to current employees to learn more about the company culture and expectations. This inside knowledge can provide you with a competitive edge during the application process.