Community Manager

The Community Manager communicates with followers of our clients' social media pages, responds to queries, and monitors customer complaints while ensuring timely and accurate responses to all comments and messages. They are also responsible for creating reports that showcase the weekly/monthly performance of the pages and staying updated with social media trends to enhance engagement.

Requirements

Responsibilities

Serve as the face of the brand by actively engaging with online communities across social media platformsSet, plan, and implement community management FAQs for social media channelsRespond to customer inquiries, comments, and messages in a timely and professional mannerMonitor, track, and report on community feedback, sentiment, and activityCreate detailed reports that explain community needs, sentiment analysis, and platform performanceCoordinate with social media executives and account managers to deliver an exceptional follower experience on clients' accountsStay up-to-date with social media trends, tools, and platform updatesProvide engaging content (text, images, and videos) to enhance community interactionEnsure consistency in tone and adherence to brand guidelines in all communications

Requirements & Competencies

BSc degree in Marketing, Digital Marketing, E-Marketing, or a relevant fieldProven work experience as a community manager, social media moderator, or a similar roleHigh proficiency in Arabic and English, both written and spokenHands-on experience with social media platforms and toolsStrong understanding of agency workflows and environmentsExcellent interpersonal, presentation, and verbal communication skillsAttentive to details, with critical thinking and problem-solving abilitiesProfessional attitude and ability to multitask effectivelyPassionate about Marketing and Digital Marketing

Benefits

Joining our team ensures that your opinions matter, providing you with a platform to express yourself. You will experience continuous growth, and learning opportunities, and be empowered to push your limits. We are dedicated to fostering a positive environment that prioritizes your well-being and health. Collaborate with a strong and supportive team that is committed to motivating you both in your personal and professional journey.