Clinic Manager (Internal)

Porch Light Health is a respected leader in the outpatient treatment of Opioid Use Disorder (OUD) and Alcohol Use Disorder (AUD) and other addictive disorders. We foster a supportive and family-oriented environment where patients are treated with compassion, respect, and honesty. Our team believes that addiction is a chronic, relapsing brain disease, and we are passionate about helping individuals navigate their recovery journey. We provide Medication-Assisted Treatment (MAT) and behavioral health services, helping patients discover their purpose and build a healthy community. We are seeking a dedicated and compassionate Clinic Manager to join our growing team in a fast-paced, dynamic medical setting.

Key Responsibilities

Clinical and Administrative Operations:

Manage Daily Operations: Oversee the day-to-day operations of the clinic, ensuring efficient workflow, optimal patient care, and compliance with regulations.Staff Management: Supervise office staff, coordinate daily tasks, and provide guidance and support to clinical and administrative teams.Training and Development: Ensure all staff are trained on company policies, procedures, and best practices. Provide continuous support to improve performance.Patient Care Coordination: Work closely with the medical team to ensure quality patient care and effective treatment outcomes.Healthcare Partner Liaison: Act as a liaison between the clinic and healthcare providers, ensuring clear communication and coordination of patient care.Customer Service Excellence: Provide outstanding customer service, resolve patient and family concerns, and manage disputes professionally and efficiently.Escalated Issues: Handle any escalated issues related to clinic operations or patient care, ensuring prompt resolution.Compliance: Ensure clinic compliance with HIPAA, OSHA, labor laws, and other federal, state, and local regulations.

Leadership And Team Development

Motivating Staff: Foster a positive and supportive work environment that encourages staff engagement and motivation to meet both personal and organizational goals.Performance Management: Review staff performance regularly and develop individual performance improvement plans where needed with help from Regional Manager.Corrective Action: Implement corrective action plans for staff when necessary, in collaboration with senior management and HR.Communication with Senior Management: Serve as the point of contact between the Senior Management Team and clinic staff, communicating issues and updates effectively.Project Development & Implementation: Partner with Senior Management on the development, planning, and execution of clinic-related projects.

Operational Efficiency And Best Practices

Workflow Optimization: Continuously analyze operational workflows and processes to identify opportunities for improvement and ensure organization practices are followed.Policy Implementation: Implement and ensure compliance with organizational policies and procedures, ensuring that all staff members are informed and adhere to them.Staff Scheduling: Oversee the scheduling of clinic staff to ensure proper coverage and prevent operational bottlenecks.Resource Management: Ensure the clinic is well-equipped, stocked with necessary medical supplies, and maintains a clean and professional environment.

Requirements

Education:Associate’s Degree or higher required.One year of management experience in a medical or healthcare setting is required.Experience & Skills:Understanding of medical office operations and the ability to oversee and support both healthcare providers and administrative staff.Proven experience in staff management and delegation in a clinical setting.Ability to communicate effectively with individuals at all levels of medical knowledge, both verbally and in writing.Proficient in advanced computer skills, including Google Suites and EHR systems.Demonstrated ability to exercise judgment, discretion, and decision-making in managing day-to-day operations and resolving conflicts.Experience in developing and implementing corrective action plans and performance reviews for clinic staff.
Compensation & Benefits

Salary Pay Range: $50,000-$60,000 (dependent on location, experience, education)Discretionary Compensation:Eligibility for merit increases, market adjustments, and other forms of compensation based on performance.Benefits:Employees are eligible for a competitive benefits package, including:Medical, Dental, and Vision InsurancePaid Time Off (PTO)Employee Wellness ProgramsRetirement Savings Plan (401k)Eligibility for specific benefits will be discussed during the hiring process based on employment status.
Work Environment

Full-time position, in-clinic.Fast-paced, collaborative environment. Working manager.Opportunity to make a significant impact on patient care and operational success in a growing healthcare organization.