Case Manager- JR # 1746

To provide on-going case management requirements, including receiving clients at office, documentation, and data entry/modification, and serve as the first point of contact for cases and possibly refers cases to Psychosocial Counselors, depending on individual need.
Core Responsibilities:Prepares comprehensive case studies, needs assessments of received cases and makes appropriate recommendations; follows up on active cases and conducts periodic site- re-investigations; to ensure providing on going case management requirements. Provides on-going case management requirements, including receiving clients at office, documentation, and data entry/modification; to ensure providing the service according to the programme plan.Participates, as requested, in workshops, intended to improve professional knowledge and skills relevant to his/her field of work and transmits such acquired knowledge to other social workers;Conducts individual/family interviews to recommend interventions based on a designed specific intervention plan and to address the needs of families; Identifies shortcomings and assists with necessary remedies;Monitors and supports prevention, treatment and reintegration, according to programme plan and schedule;Supports the Psychosocial Counsellors in technical and administrative matters relating to the different activities of the programme; to facilitate the services provided.Facilitates the work of the counsellors by carrying out awareness activities on the psychosocial needs of children and their families; to increase awareness Maintains a professional and approachable attitude towards patients, respecting their confidentiality; to ensure the application of the Code of ethics.Serves as the first point of contact for patients and possibly refers patients to Psychosocial Counsellors, depending on individual need; to ensure providing the patients the right service.Maintains a database of counselled patients, and manages reporting as requested by the Supervisor; to ensure that there is a reference for cases.Participates in the development and distribution of awareness raising materials as related to mental health, psychosocial well-being, optimum development of children and adolescents; to ensure receiving sufficient and correct information about the services provided.Works with supervisor to arrange case meetings for complex cases and ensure cases receive multidisciplinary support.Manages cases in line with existing procedures, adhere to standard documentation processes and follow best practice guidance.Ensure that data collection and storage respect data protection protocols and confidentiality principle.Qualifications:Bachelor Degree in Psychology or any related fieldLicense to Practice the Profession from the Ministry of Social Development (MoSD)Completing at least 200 hours of specialized professional training, with supporting certificates.Good English and Arabic language skills (written and spoken)2-4 years Experience in case management

Why This Role Is a Great Opportunity

Joining the Jordan River Foundation as a Case Manager presents an exceptional opportunity for professionals eager to make a meaningful impact in the community while advancing their careers. With a focus on providing essential support to individuals in need, this role is at the heart of the Foundation’s mission to enhance social well-being across Amman, Jordan. As a Case Manager, you will be at the forefront of shaping positive outcomes for clients through strategic interventions and support systems.

The position offers substantial career growth potential by allowing you to develop and refine critical skills in case management, client interaction, and data-driven decision-making. Working at the Jordan River Foundation exposes you to cutting-edge methodologies in social work, ensuring you remain relevant in an ever-evolving industry. Moreover, the mid-senior level designation of this role signifies the potential for leadership development, preparing you for future roles with greater responsibility and influence.

Key Skills You Need to Succeed

• Client Management: Your ability to effectively engage with and support clients is crucial in providing tailored interventions that meet individual needs.
• Data Entry and Analysis: Proficiency in data entry and analysis ensures accurate documentation and insights, which are vital for case evaluations and recommendations.
• Communication Skills: Excellent verbal and written communication skills are essential for effectively documenting case studies and liaising with counselors and stakeholders.
• Problem-Solving Abilities: Strong analytical skills enable you to assess complex situations and make informed decisions regarding case referrals and management strategies.
• Organizational Skills: Efficiently managing multiple cases and maintaining detailed records is key to ensuring continuity of care and successful outcomes.

Tips to Get Hired for This Role

To enhance your chances of being hired as a Case Manager at the Jordan River Foundation, tailor your resume to highlight your experience in case management and client-focused roles. Emphasize your achievements in similar positions, showcasing your ability to handle diverse responsibilities effectively.

Prepare for the interview by researching the Jordan River Foundation's mission and values, demonstrating your alignment with their goals. Be ready to discuss specific examples of how you have successfully managed cases or contributed to positive client outcomes in previous roles.

Additionally, consider highlighting any experience you have with psychosocial support or related fields, as this will demonstrate your capability to refer cases appropriately. Finally, practice common interview questions to articulate your passion for social work and how your skills can benefit the Foundation’s objectives.